Refund Policy

Overview
Ruflacket Ltd. prioritizes customer satisfaction. If you're not pleased with our services, you're entitled to seek a refund. Every refund request is treated with the utmost consideration.

Key Points
Any extra charges incurred during the refund process are not covered by this policy. Additionally, refunds will not exceed the original transaction amount.

Processing Timeline
We may request additional information within 14 days of receiving your refund request. After assessing your eligibility, refunds are issued within 10 business days. Exceptions to this timeline include incomplete information or ongoing investigations involving the customer.

Refund Methodology
For any transaction-related concerns, customers are advised to contact us directly rather than initiating a bank chargeback. In the event of a dispute, account and transaction activities may be temporarily suspended.

Additional Guidelines
Extra payments are non-refundable but may be adjusted against future purchases. Policy amendments may occur due to changes in legislation. Customers not in agreement with our refund policy are advised not to utilize our services.

EU-Specific Guidelines
While the EU provides a 14-day withdrawal right, our refund policy is even more lenient. Refunds may be requested based on our discretionary policy, provided no credit from your plan has been used prior to the refund request.

Last Revised: 05.09.2023